How do I proceed in case of a complaint?

If you have a complaint, please contact support-intl(at), stating your order number.

We will then inform you as soon as possible about the further procedure and, if necessary, send you a return label with which you can return the device to us free of charge - please do not send it back "just like that"!

All information about our return / and refund policy can be found in our Terms & Conditions (B2B & B2C).

Please use an outer carton or shipping package for the return. 


frogblue AG

Luxemburger Straße 6

67657 Kaiserslautern

E-Mail: support-intl(at)

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